Microsoft Dynamics CRM

JourneyTEAM has been implementing and supporting Microsoft Dynamics CRM since it was first released by Microsoft. As a member of the very first beta team and every beta team since, JourneyTEAM has been committed to helping companies get the very most out of their CRM solution. JourneyTEAM consultants maintain current Microsoft certifications and JourneyTEAM is Microsoft Gold Certified within the Microsoft Dynamics CRM Competency. JourneyTEAM has successfully implemented CRM in various industries including: manufacturing, distribution, professional services, and high-tech. JourneyTEAM has in depth experience in building integrations with Microsoft Dynamics CRM to ERP and accounting solutions such as Microsoft Dynamics GP, NAV and SL, as well as other business specific databases and business software solutions. JourneyTEAM has also done extensive consulting using Microsoft Dynamics CRM as an XRM platform to create powerful line-of-business applications quickly and affordably. JourneyTEAM is committed to providing customers with the highest quality service and support for Microsoft Dynamics CRM.

Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution that allows you to easily create and maintain a clear view of customers from first contact through purchase and post-sales. Microsoft Dynamics CRM provides tools to enhance your company’s sales, marketing, and customer service processes, and delivers a fast, flexible, and affordable solution.


Get your sales force up to speed quickly with the advanced yet easy-to-use features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.


Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With marketing management and automation software from Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns.

Customer Service

Transform your customer service into a strategic asset with Microsoft Dynamics CRM customer service solutions. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touch points.


XRM refers to the concept of using Microsoft Dynamics CRM to manage relationships or entities other than the typical sales, marketing and customer service. Microsoft Dynamics CRM as an XRM platform allows for rapid development of line of business applications to manage anything from students to vendors to livestock.

To see what Microsoft Dynamics CRM can do for your business, contact JourneyTEAM for free demos or price quotes.

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