Connect with customers with Microsoft Dynamics

Microsoft Dynamics business solutions help you strengthen customer relationships

JourneyTEAM understands that superior customer service can mean the difference between surviving and thriving. Retaining satisfied customers effectively and profitably has never been more important. Customer relationship management (CRM) tools, with strong links to financial management or enterprise resource planning (ERP) systems can deliver the customer satisfaction that builds businesses.

Are you looking for a customer relationship management (CRM) solution that can accomplish these critical objectives?

  • Track customer activities from all company touch points, sales, delivery, and service.
  • Improve sales and marketing results and lower costs through better tracking.
  • Provide access to customer ordering and payment information.
  • Analyze customer relationships and identify your most valuable customers.
  • Effectively target customers with offers based on their purchasing history and potential.
  • Monitor and measure sales activities to improve sales effectiveness.
  • Give service and contact center teams the ability to provide superior customer service.

Microsoft Dynamics CRM and GP software can your team the information and tools needed to convert a customer encounter into an opportunity to build a stronger, more satisfying, more profitable relationship. In addition, Microsoft Dynamics CRM can monitor and measure sales, marketing, and service activities that impact customers. Here’s how:

  • Measuring sales activities within your customer pipeline to identify strong performers or effective sales processes.
  • Assisting coordination between sales and marketing teams by tracking marketing efforts and linking customer response to specific campaigns or messages.
  • Centralizing records of all customer service activity so that representatives can resolve problems quickly and maintain customer satisfaction.
  • Giving contact center teams rapid access to customer history, preferences, and offers or discounts targeted to specific customer needs.

Next steps

  • Contact us to learn more about Microsoft Dynamics CRM and GP
  • Get a 30-day trial of Microsoft Dynamics CRM.